近年来，随着国际市场的不断扩展，越来越多的企业开始寻求高质量的二手挖掘机，以满足海外项目的需求。上海挖百万二手挖掘机凭借专业的服务和丰富的经验，成功帮助客户完成了一项重要的出口项目。本文将分享一个真实的客户案例，展示我们在二手挖掘机出口过程中的专业能力和客户满意度。

In recent years, as international markets continue to expand, more and more companies are seeking high-quality used excavators to meet the demands of overseas projects. Shanghai Wa Baiwan Used Excavators, with its professional services and extensive experience, has successfully assisted a client in completing a major export project. This article shares a real client case, showcasing our expertise and client satisfaction in the used excavator export process.

客户背景

Client Background

我们的客户是一家位于南美的建筑公司，专注于大型基础设施建设项目。由于项目规模庞大，该公司急需采购一批高性能的二手挖掘机，以确保工程进度顺利进行。通过多方对比和考察，他们最终选择了与上海挖百万二手挖掘机合作。

Our client is a construction company based in South America, specializing in large-scale infrastructure projects. Due to the large scale of the project, the company urgently needed to procure a batch of high-performance used excavators to ensure smooth progress. After extensive comparison and evaluation, they ultimately chose to partner with Shanghai Wa Baiwan Used Excavators.

需求分析与设备选择

Needs Analysis and Equipment Selection

需求分析：客户需要15台性能优越、价格合理的二手挖掘机，要求品牌为卡特彼勒和小松，设备需具备即刻使用的能力，并且符合当地的环保标准。

Needs Analysis: The client required 15 high-performance used excavators at reasonable prices, preferring brands such as Caterpillar and Komatsu. The equipment needed to be ready for immediate use and comply with local environmental standards.

设备选择：根据客户需求，我们迅速在库存中筛选出符合要求的设备，并提供了详细的设备清单、性能报告及环保认证。客户最终选择了8台卡特彼勒320D和7台小松PC210-8二手挖掘机。

Equipment Selection: Based on the client's needs, we quickly filtered through our inventory to select suitable equipment and provided detailed equipment lists, performance reports, and environmental certifications. The client ultimately chose 8 used Caterpillar 320D and 7 used Komatsu PC210-8 excavators.

设备检查与质量控制

Equipment Inspection and Quality Control

在客户确定设备后，我们安排了专业的技术团队对每台挖掘机进行全面检查，包括发动机、液压系统、履带、操作系统及环保排放情况。所有设备均通过了严格的质量检测和环保标准，确保符合客户要求。

After the client confirmed the equipment, we arranged for a professional technical team to conduct comprehensive inspections on each excavator, including key components such as the engine, hydraulic system, tracks, operating system, and environmental emissions. All equipment passed strict quality inspections and environmental standards to ensure they met the client's requirements.

出口流程与物流安排

Export Process and Logistics Arrangements

获取出口许可：我们协助客户准备并获取了所有必要的出口文件，包括出口许可证、商业发票、装箱单、原产地证书和环保认证报告。

Obtaining Export Licenses: We assisted the client in preparing and obtaining all necessary export documents, including export licenses, commercial invoices, packing lists, certificates of origin, and environmental certification reports.

物流安排：根据客户的需求，我们选择了海运方式，并与专业的物流公司合作，安排了设备的装载和运输，确保设备安全、准时到达目的地。

Logistics Arrangements: Based on the client's needs, we chose sea transportation and collaborated with a professional logistics company to arrange the loading and shipping of the equipment, ensuring safe and timely delivery to the destination.

交付与售后服务

Delivery and After-Sales Service

设备交付：所有设备顺利通过了海关检查，并按时运抵南美港口。客户在验收设备后，对设备的状态和性能非常满意，并对我们的专业服务给予高度评价。

Equipment Delivery: All equipment successfully passed customs inspections and arrived at the South American port on time. The client was very satisfied with the condition and performance of the equipment upon inspection and highly appreciated our professional services.

售后服务：为了保证客户的使用体验，我们提供了全面的售后服务，包括技术支持和设备维护建议。客户在使用过程中，如遇到任何问题，均可随时联系我们获取帮助。

After-Sales Service: To ensure the client's user experience, we provided comprehensive after-sales services, including technical support and equipment maintenance advice. The client could contact us at any time for assistance if any issues arose during use.

通过这个案例，我们展示了上海挖百万二手挖掘机在出口流程中的专业能力和客户至上的服务理念。如果您有二手挖掘机的采购需求，欢迎联系我们，我们将竭诚为您提供最优质的服务！

This case demonstrates Shanghai Wa Baiwan Used Excavators' expertise in the export process and our customer-first service philosophy. If you have used excavator procurement needs, please contact us, and we will be happy to provide you with the best service!

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