在南美洲的矿业领域，基础设施建设的需求不断增加，高质量的二手挖掘机成为了许多公司的首选。上海挖百万二手挖掘机凭借卓越的服务和丰富的经验，成功帮助一家南美洲的矿业公司完成了一次重要的采购任务。本文将分享这个激动人心的客户案例，展示我们在采购和出口流程中的专业能力和客户满意度。

In South America's mining sector, the demand for infrastructure development is continuously increasing, making high-quality used excavators the preferred choice for many companies. Shanghai Wa Baiwan Used Excavators, with its excellent services and extensive experience, successfully assisted a South American mining company in completing a significant procurement task. This article shares this exciting client case, showcasing our expertise and client satisfaction in the procurement and export process.

客户背景

Client Background

我们的客户是一家位于智利的知名矿业公司，专注于大型矿产开采项目。由于公司正筹备新的矿山开采项目，他们急需采购一批高质量的二手挖掘机，以确保项目的顺利进行。经过多次考察和对比，客户决定与上海挖百万二手挖掘机合作，开启这段成功的采购之旅。

Our client is a renowned mining company based in Chile, specializing in large-scale mineral extraction projects. As the company was preparing for a new mining project, they urgently needed to procure a batch of high-quality used excavators to ensure the project's smooth progress. After multiple evaluations and comparisons, the client decided to partner with Shanghai Wa Baiwan Used Excavators, embarking on this successful procurement journey.

需求分析与设备选择

Needs Analysis and Equipment Selection

需求分析：客户需要8台性能优越且符合环保标准的二手挖掘机，要求品牌为卡特彼勒和日立，设备需具备即刻使用的能力，并且能够应对复杂的矿山环境。

Needs Analysis: The client required 8 high-performance used excavators that meet environmental standards, preferring brands such as Caterpillar and Hitachi. The equipment needed to be ready for immediate use and capable of handling complex mining environments.

设备选择：根据客户的具体需求，我们迅速在库存中筛选出符合要求的设备，并提供了详细的设备清单、性能报告及环保认证。客户最终选择了4台卡特彼勒349D和4台日立ZX350LC二手挖掘机。

Equipment Selection: Based on the client's specific needs, we quickly filtered through our inventory to select suitable equipment and provided detailed equipment lists, performance reports, and environmental certifications. The client ultimately chose 4 used Caterpillar 349D and 4 used Hitachi ZX350LC excavators.

设备检查与质量控制

Equipment Inspection and Quality Control

在客户确定设备后，我们安排了专业的技术团队对每台挖掘机进行全面检查，包括发动机、液压系统、履带、操作系统及环保排放情况。客户非常重视设备的质量和性能，全程参与检查过程，确保设备符合他们的高标准要求。

After the client confirmed the equipment, we arranged for a professional technical team to conduct comprehensive inspections on each excavator, including key components such as the engine, hydraulic system, tracks, operating system, and environmental emissions. The client, placing high importance on the quality and performance of the equipment, participated in the inspection process to ensure the equipment met their high standards.

出口流程与物流安排

Export Process and Logistics Arrangements

获取出口许可：我们协助客户准备并获取了所有必要的出口文件，包括出口许可证、商业发票、装箱单、原产地证书和环保认证报告。

Obtaining Export Licenses: We assisted the client in preparing and obtaining all necessary export documents, including export licenses, commercial invoices, packing lists, certificates of origin, and environmental certification reports.

物流安排：根据客户的需求，我们选择了海运方式，并与专业的物流公司合作，安排了设备的装载和运输。为了确保设备在运输过程中的安全，我们还为客户购买了全面的运输保险。

Logistics Arrangements: Based on the client's needs, we chose sea transportation and collaborated with a professional logistics company to arrange the loading and shipping of the equipment. To ensure the safety of the equipment during transportation, we also purchased comprehensive transportation insurance for the client.

交付与售后服务

Delivery and After-Sales Service

设备交付：所有设备顺利通过了智利海关的检查，并按时运抵瓦尔帕莱索港口。客户在验收设备后，对设备的状态和性能非常满意，并对我们的专业服务给予高度评价。

Equipment Delivery: All equipment successfully passed customs inspections in Chile and arrived at the Valparaiso port on time. The client was very satisfied with the condition and performance of the equipment upon inspection and highly appreciated our professional services.

售后服务：为了保证客户的使用体验，我们提供了全面的售后服务，包括技术支持和设备维护建议。客户在使用过程中，如遇到任何问题，均可随时联系我们获取帮助。

After-Sales Service: To ensure the client's user experience, we provided comprehensive after-sales services, including technical support and equipment maintenance advice. The client could contact us at any time for assistance if any issues arose during use.

通过这个案例，我们展示了上海挖百万二手挖掘机在采购和出口流程中的专业能力和客户至上的服务理念。如果您有二手挖掘机的采购需求，欢迎联系我们，我们将竭诚为您提供最优质的服务！

This case demonstrates Shanghai Wa Baiwan Used Excavators' expertise and customer-first service philosophy in the procurement and export process. If you have used excavator procurement needs, please contact us, and we will be happy to provide you with the best service!

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